A recent deposit dispute focused on a landlord’s £95 claim towards replacing a badly stained bedroom carpet after a three-year tenancy. Although the full replacement cost was higher, the landlord only requested a contribution.
The check-in report showed the carpet was newly fitted and spotless at move-in, supported by dated photographs. After check-out, a professional cleaner attempted treatment but confirmed the cosmetic stain could not be removed and recommended replacement of the affected section.
The tenant argued the mark was minor and that some discolouration should be expected over time — especially with a light-coloured carpet. However, the adjudicator ruled that a permanent, non-removable stain goes beyond normal wear and tear, particularly where clear evidence shows the item was new at the start of the tenancy. The landlord’s claim was upheld.
The key takeaway for landlords is simple: detailed inventories, strong photos, and independent contractor reports make all the difference when disputes arise — and fair, proportionate claims are far more likely to succeed through schemes like the The DPS.
At Littlefairs, we support landlords at every stage — from simple tenant-find services right through to fully managed lettings. Whether you want help sourcing and referencing the right tenant or prefer a hands-off, fully compliant management service, our team is here to guide you, protect your investment, and handle issues like inventories, deposits, and disputes properly from day one.
